Many local residents have contacted me expressing their concern about being asked to pay a €100 up front charge before the end of next month.
Since I received the information of this charge last week, I called on Greyhound and Dublin City Council to introduce an instalment plan for local residents who will have difficulty paying this upfront charge.
I am glad Greyhound have taken residents' concerns on board and have now introduced a 50:50 instalement plan.
Please find further information in their press release below:
"Greyhound responds to Dublin city customers with instalment pay plan
Greyhound Recycling and Recovery customers struggling to pay their €100 Annual Service Charge in Dublin city now have the option of paying the charge in two instalments.
The company has announced that customers can now opt to pay €50 up front and to defer the second payment of €50 until 1st July 2012 if they sign up to become Automatic Top Up customers before February 15th.
Customers who chose not to sign up to the Automatic Top Up easy pay service must pay the €100 Annual service in full by 15th February 2012 and also put their account in credit to meet bin lift costs in order to maintain their Greyhound bin collection service after that date.
Customers wishing to pay the €100 Annual Service Charge in two instalments by signing up to the Automatic Top Up offer can do so by visiting www.greyhound.ie or by returning the sign-up form attached to their invoice. The offer closes on 15th February 2012.
“We have listened to the concerns expressed by our customers across the city and we have also heard the views voiced by the members of Dublin City Council on behalf of constituents,” said Michael Buckley, joint Founder and CEO of Greyhound Recycling and Recovery.
“We understand that many households are financially constrained and struggling to pay bills. The Automatic Top Up service is the only option open to Greyhound customers to alleviate any difficulties in meeting the €100 Annual Service cost and to maintain a bin collection service,” he said.
“Greyhound Recycling and Recovery has already committed to honouring the waiver scheme for 33,000 customers, to maintaining the €100 Annual Service Charge for 2012 and to keeping bin lift fees at their current rates up to at least July of this year,” Mr. Buckley continued.
“Greyhound Recycling and Recovery is the most competitively priced operator in the Dublin market,” he added.
The company confirmed that it had consulted with officials at Dublin City Council on its proposals to respond to the concerns of customers regarding the pre-paid model that it operates."