The handling of the transfer of Dublin City Council bin services to Greyhound Recycling has ‘left many residents in the dark’ and I am now calling for changes to payment options available.
I can appreciate the logistical effort involved the transfer of this service but the lack of timely information for residents has not been acceptable. Most of the details were only made available by the City Council this week and I have been informed today that many residents will not receive their information packs until Tuesday, after the transfer of service has taken place.
This is a particular concern for elderly residents who may have been unaware of any changes until they check their post today or early next week.
Given that many residents will have to register an account with Greyhound, this information should have been made available to each household well before the handover of service.
Also, an issue I have serious concerns over is the upfront payment of a €100 service charge for a large bin or €80 for a small bin, within 30 days of Monday January 16th.
People with waivers will not have to pay this charge but people who are used to having the option to pay their service charge in instalments will find this a lot to pay in one go, especially given the time of year.
I have raised this point with the City Council and with Greyhound and I am calling again for a half year or quarterly payment option to be put in place.
I already wrote a blogpost with further information on the changeover. Please get in touch with me if I can clarify any further points or answer any questions.
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