I received further information from Dublin City Council this morning in relation to collection days and the changeover of service to Greyhound.
I have written again to the City Manager to express my concerns about the manner in which the changeover has taken place, the poor way information has been presented to residents, and the lack of an option to pay the €100 charge in instalments over the course of the year.
All existing customers should have now received their letter from Greyhound explaining the changeover, they would have also received a new collection & a payment card. Please let me know if this is not the case in your area.
Residents who had no collection with DCC will have to contact greyhound directly on 1890 98 99 98 to set up an account (these residents will not receive a letter).
Customers have 30 days to pay the €100 services charge (this can be paid in instalments over next 30 days).
Customers must also put credit on payment card covering cost of collections required.
Existing Customers will receive collections during the 30 days however the cost of same we be deducted once credit is put on the card.
Only Customers who pay the €100 services charge & put credit on the payment card will receive a collection after the 30 days has expired.
*** Bin collection days have changed (Calendar attached with your information pack) ***
In the North West Area our collection day is now WEDNESDAYS
This Wednesday 18th Jan all black & brown will be collected
Next Wednesday 25th Jan all green bins will be collected
Customers who had an arrears agreement in place with DCC should continue to pay same.
Existing DCC customers will be sent a final bill (collection from Oct 2011 to 13th Jan 2012) it will be issued by Greyhound as they will be collecting monies & arrears on behalf of DCC.
Please give me a call or send me an email if you have any questions, concerns or enquiries about this information and I will do all I can to help.
No comments:
Post a Comment